Complaint: Sending wrong item

on 04 November 2020 about Wish in category Retail Company

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My complaint:

I was not sure if I am ordering the correct item so I contacted wish support team, and I asked them specifically what item I want to order and if I am ordering the correct item from the list ( there were few pictures with totally different descriptions ). However, the support team replied me with “ I understand that you have questions or concerns regarding this product. Unfortunately, I’m unable to personally answer your questions andor contact the store about the product at this time. However, you’re welcome to review the product and store ratings as well as customer photos prior to purchasing the item.

We rely on customers like you to provide feedback on items so we can continue to maintain a platform of high-integrity sellers with the best possible products. Each store is responsible for the products they sell and we actively remove any sellers from our platform that receive poor feedback or aren’t meeting our guidelines.”
Also, all the ratings and reviews for this item was in Spanish not English.
And now, I have received totally wrong item which doesn’t worth the money I paid, and I have emailed them 3 times regarding the return process of this item.
All I receive is that, we have sent you the correct item, and apologize for your frustration, and we will send your feedback for our team.

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Justified complaint?

Suggested solution:

They are responsible to guide the customer with proper answer and not playing with them. Every 3 time that I have sent the email, I did not receive any response regarding the return process. All I receive from them is nonsense apologies for my frustration.

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