Wish complaint: Returned a package but never got my refund

I ordered an item that cost me over $100 dollars from wish which I received April 30th I decided to return it on the 10th of May which was the same day I opened my package. I decided to return the body sliming machine because it does not working. I decided to request a return label which I got on May 12th with no tracking number. I contacted wish about this issue I received another return label this I would not even open t the something was wrong it just hasd an x an nothing else. I once again contacted wish. I waited until May 19th when I still did not get a new return label. I send the package with the original return label provided to me. I did follow up and kept the lines of communication with wish. I have contacted wish customer server numerous times and my case kept being bounced from one customer representative to another telling me the same thing. I provided wish all they asked for but they kept asking for a tracking number, which was never provided to me. I couldn’t nor can I provide what I never got. I even offer for wish to provide me an email address so that I can forward them the return label I got from them. They as oder number, picture of the bro’s ur and a discretion of the product which I provided. My case has been dropped twice I had to open a new one with wish again and again. This is not right nor proper from a big company like wish. I wish did my order from Alibaba not wish this has been going on since May and now we are in the moth of August and still nothing the last representative replied to my email a few days ago telling me they no longer refund me Because I have. missed the time frame for me to provide them additional information they required to further do investigation.