Wish complaint: Repeated attempts requesting a refund

I have made numerous attempts to request a refund, and Wish keeping sending a stock response, and never answer any direct questions that I ask of them. This is the last email I sent, again, dodging the refund I have requested:

Aaisha Siddiqui
Jul 17, 2020, 5:51 AM PDT

Hello

I am getting a little frustrated now:
I cannot see the estimated delivery date anymore, this has disappeared, so I can’t know when 30 days has gone.
Every time I open a support window it keeps saying I have received a refund, and there are no further options. I’ve received the SHIPPING refund, but not the refund for the pens themselves.
So:
1. What is the most recent estimated delivery date
2. How do I get a FULL refund

Please look in to this, as I am in my rights to have a refund, but WISH seem to just keep sending standard responses and not answering my specific issues.

Thank you
Aaisha