Wish complaint: Refusal to return or refund despite proof of damaged goods
Filed 3 Sep 2020 by Melussa
I’ve had five items from Wish arrive with missing pieces or instruction manuals. They never fix the problems, just strung me along asking for photos I already gave them. Now I received a damaged item. Took photos of the damage and asked for replacement or refundreturn. Their stated policy is “ Wish offers a 30 day return andor refund policy on all orders.” However, they stated my photos of damage “do not meet our return guidelines.” What guidelines???? Them at is their whole return policy. Then they asked for more photos, as per usual.
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