My complaint:
I had purchased a car stereo last August 2020. Unfortunately, the stereo did not fit my car and I notified Wish straight away.
Wish had sent me a returns label and a form with details of the product via email and gave instructions of my next steps. They were: that I print the form with the item’s details and put it into the box with the item. I had placed the form in the box, secured the box and secured the returns label onto the exterior box. I had returned the item back to the merchant as requested. I kept an eye on the order history and could see returns in progress. There was no updates on the progress of the returns or my refund so I contacted the Wish customer service via email. Initially they promised they would lnvestigate the delay on my refund and had requested details of the item and requested a copy of the returns receipt. I sent them all that they requested. Every time I enquired about updates of my refund, the handlers requested same details all over again. I was then asked to request the refund again and again, I did and now they have informed me that I should have requested my refund within 30 days from the time it was delivered and that I no longer qualify for my refund. Confirmation the merchant received the item last year through the delivery tracker with fast way. The merchant has both kept the item and kept my money which should have been refunded to me last year. I have sent so many emails requesting my refund and I have been sent around in circles. I have enquired if they had a complaints process on numerous occasions and my request for manager’s details have been ignored. They have had 6 months to investigate my refund with the merchant.
Suggested solution:
Wish can resolve my complaint by keeping their word and refunding me what is rightfully mine.
