Wish complaint: Payment

Complaint from Selen reported on 30 April 2020 about Wish

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My complaint:

I’ve placed an order on 22 of April. I payed for it by card. Money gone immediately but I still don’t see my order in “my orders” folder. So I don’t know if I should just wait or in some reasons they declined my order and I will receive my money back? I’ve tried to write to a wish support 2 times but still did not receive any reply.

Suggested solution:

Write me an explanation why it happened and clarify if I should wait for the money refund or they still will proceed my order.

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