Wish complaint: Ordered an item an order was cancelled and now cannot get refunded my money

I ordered an item and when I went to the tracking portion on the item it clearly states that the item was returned to the merchant and order was cancelled. It keeps saying that the item is on its away but the order was cancelled so it is NOT on its way. I copied all that information and sent it to Wish and they told me how to request a refund but there was no possible way to do so with their automated assistance portion of the customer complaint part. The only way to even try to get to that point I had to say I received the item and say it was missing essential parts. That being that I did not receive any of the parts. I have sent numerous emails and keep getting the same response and no resolution for this complaint. They have a 30 day refund policy and this time period will have come and gone by the time I get an answer from them. Also I do not even know when the 30 day refund policy begins or began. If it started when the order was cancelled, we’ll I was not informed that it was cancelled and the only way I found that out was by checking the tracking of the parcel myself.