Wish complaint: Never got my refund

yes i wanted to return the items because it was to small.
i brought the winter boots with the zipper and fur on them black and white.
and the boots with the sweat like and gold heels.
the black and whites was to small. i ask for a 8 12 and they felt like a 6.
and the sweat like boots the heels was not good. they made you feel like you are just learning to walk in heels all over again. no soul inside the boots. the boots are cheap and was not what the shown on the website.
i have asked to reurn the boots they kept asking for pictures and i sent the pictures and they kept saying that they never got them. do you guys a favor don’t weaste your time or your money on this website you can do better. and not to mention that it took forever for the boots to get to my home. i just wanted them to send me a return form so that i could sent them