Wish complaint: Missing phone.

I ordered a phone from wish back in March and have not received it I emailed them about ten times and they say I needed a order number or tracking number.i told them I don’t have it.Now they are saying it was delivered so I rang the Post Office and they said that there was no package for me or delivered to my address
How can they say I don’t have a order then all of a sudden they say it was delivered.the payments I made to wish was on the 1032020 effective on the 732020 the amount was$10.53 the second payment was taken from my bank on the 742020 effective on the 442020 the amount was$10.52. I just want my money back and apologie for basically calling me a lier. This is the fourth month and nothing.
PLEASE HELP ME WITH THIS RIP OFF COMPANY. MY advice to anyone is DON’T USE WISH.IF YOU DO BE PREPARED TO BE RIPPED OFF.Thanking you for any assistance you can do so I can get my money back.Kenneth Pilkington.