Complaint: Misguiding the order and also not allowing to cancel the order within an journal of placement

on 16 February 2021 about Wish in category Retail Company

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My complaint:

Hi Team,
I have placed the order ( Order No: 602bfc05c6b1317de4e36dab ) today which is completely misguiding it gave all the dimensions of tv and after placed it seems only the antenna. That is fine but after knowing this I immediately clicked cancel button but it saying order is processed and can not be cancelled. If it takes months to receive the order why can’t you cancel it in an hour which am sure order is not processed. I want this order to be cancelled and I don’t want it to be shipped and then I need to return. Why waste all the money and also you are asking customers to pay for return. Please take this item as priority and cancel it before it is shipped. And you don’t have customer care number to call and it says to go through chat and chat does not allow us to type our questions.

Thank you

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Justified complaint?

Suggested solution:

Want to cancel the item immediately and I would not like that to be shipped and I will not be able to return the item and also would not be able to pay for return as I am canceling in an hour and the item was misguiding to customers

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