Wish complaint: Loss my money and purchase

Hello,
Hope you are well, unfortunately I ‘m so unhappy for this convenience, I bought a sanitizer approximately 2 months ago and I have payed for that and still I haven’t received it , it was every emargany for me, I have sent many email to your company And I have mentioned that I would like to refund as soon as possible but they didn’t sort it out my problem and thet don’t care about unhappy customer , I have mentioned that I will leave the country before 12 th may and if I can receive my purchase before that if not please refund my money but your staff doesn’t care and they mentioned that we promise on 3005 you will receive your purchase after 2 months, do you think this behaviour is that right? As I mentioned that I’m leaving uk on 12 th may after that it doesn’t work for me. Please sort it out my problem as soon as possible, otherwise refund my money..
regards
Anahita