Wish complaint: Insisting on a photo of item for returning
Filed 20 Sep 2020 by Rosamund
Saw an item on website then i got it, however it was not what i expected. I tried to return this item,by going onto the return page, but its impossible, because they insist on asking you to send a photo of the item. I emailed them with the correct model identification, but unless you download a photo of the item, you are stuck!! You cannot proceed to the next step. So i have still got the item but no address to send it back. Why do they need a photo when the id of model number, colour of item etc is enough proof. They need to give a clear address and accept the model id which i have sent them last week!!!
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