Wish complaint: Inability to reach a human for poorly shipped and ruined items and refunds.

I have purrchasd many, many items through WISH. The worst part in most of this is the length of time it takes to get items. Sometimes it take up to and over 2 months. Then when many of the tiems are received they are so poorly packaged, they are DOA. Then attempt to contact WISH to state the problem. Their contacting system is nothing more that computer generated responses, I have, time-after-time attempted to contact a live person, but that cannot be done. THe last issue was an item received that electronically did not work. I work with electronic quite often and the issue was that it was destroyed in shipment. They asked for a photo, and then responded that I accepted their arbitration.

WISH’s arbitration that I supposedly accepted was NOTHING. No refund, no return, nothing. I then attempted to tell them that I never agreed to that, but never received a response. On another occasion, I was offered a 15% refund for a DOA item.

This past week I received two bottles of hand sanitizers that were ordered in March, so that is 4 months. Again, poorly packaged, so one container had ots top brokem off. I took a photo of that, but WISH does nothing. I can guarantee you that if you have a problem with an order, you can contact Eva, a computer generate person. Your concerns will be very difficult to express, if possible at all.