Wish complaint: Refund on a mobile phone

Name: Refund on a mobile phone
Item: Wish
Rating: 1
Author: Alicia

Open 20 Nov 2020 153 views Retail Company

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Filed 20 Nov 2020 by Alicia

I purchased a mobile phone on wish on the 13June 2020.The amount that was taken from my account was R927.94.After waiting for 5months I cancelled the order.I then received a refund amount of R62.54. Now they say I used a promo code or discount. And cant refund the full amount? So I paid R900 for a phone and get no phone and a R60 back? That do not make sense to me.

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Case details

Status: Open
Company: Wish
Filed: 20 Nov 2020
Rating: 1/5
Desired resolution: I want the full amount that was taken from my account or the phone as soon as possible.
Problem: Only partial refund for cancelled phone order
About: mobile phone
At stake: 927.94 ZAR
Dealing with it for: 150 days

Progress

Filed
Company notified
Company replied
Resolved

20 Nov 2020 Complaint filed and published
20 Nov 2020 Message from Bizzy: we notified Wish about this complaint.

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