Wish complaint: I didn’t receive the items I ordered
Filed 15 May 2021 by Kirsten
May 2020, I ordered 14 items from WISH. All seed packets. Delivery date would be in the next few months. 0ne of the 14 items was received. My order history shows that the items were delivered to their destination, but they weren’t delivered to my address. I sent WISH an enquiry. The reply was that they do not issue refunds outside of a 30-day window. I am not asking them for a refund, I want the items that I paid for. Their responses so far have been that I am out of luck and they aren’t interested in following up on what happened. They said that they understand my frustration, and NEXT TIME I should send them a refund request within 30 days. Case closed and resolved apparently according to Arvin James, my customer (not so supportive) agent.
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