Wish complaint: FraudStealing

There are two issues I have.
1st – On May 18, 2021, I was charged for 2 pullovers $20.00 shipping fee for items I never ordered. Once, I noticed my bank account was charged (the next day after I supposedly ordered these items) I tried to cancel this order but was told it was to late, which didn’t make any sense to me because when I went to track these items, they hadn’t even left the company. But I was told that I had to wait to receive the items and then try to cancel them and hopefully I will get my money back. A month later, I still haven’t received these items to cancel them.

2nd – I had placed an order for a double camping chair back in August 2020. I never received this item either. I got a few emails from Wish stating it was on it’s way but never received it and never heard back from Wish. And the only reason I wasn’t on top of this item I had paid for was because at this time the COVID hit our state very hard and my mind was focuses on me and my family surviving this virus. But at the end of the day. I shouldn’t have to be the one to keep following up on my order. The company took my money for an item I purchased and it’s 100% the companies responsibility to follow up with their customers and orders. This is consider FRAUD and stealing. Once the company took my money this item is mine and they stole from me and my family. This is unacceptable. This company needs to go back to school and get trained on CUSTOMER SERVICE. A customer is almost 99.9% right. But in these two cases I (the customer) is 200% CORRECT!!