Complaint: Fake tracking number – Purchase never received.

on 19 February 2021 about Wish in category Retail Company

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My complaint:

On February 6, 2021, I bought an ASUS laptop from one of merchants (14-inch VivoBook X412DA Full HD (AMD Ryzen 5 processor, 512GB SSD, 8GB RAM, Windows 10). GBP £ 177.00 – Qty 1 Shipping: GBP £ 9.00).

The merchant provided an incorrect tracking number belonging to someone else in the UK and the laptop was never delivered to my address (Order ID: 601b2145f8241372a766af5a).

This was verified by the Royal Mail Service in the UK and appears to be a fake tracking number.

The ASUS laptop supposed to be arriving to my home address in the UK within the timeframe offered by the merchant. Under their Fake Tracking Penalty Policy, they are required to deliver the item at the agreed time. As this never happened and it is past the agreed time, this is a breach of their policy.

This is my first purchase from and I am really disappointed with their service. I simply find their customer service inexcusable. It’s clear to me now that all negative feedback given by many customers is undeniable.

After sending several messages requesting a refund, I received 3 different replies. One of which was to inform me of a refund that will take place within 14 days. However, I have my doubts this will be the case due to their dishonest and misleading service.

I am entitled to a full refund of the purchase price of £ 186. Failure to do so could lead to further action against under consumer law, which I am very prepared to do.

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Justified complaint?

Suggested solution:

Full refund

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