Wish complaint: Extremely poor customer service.

Name: Extremely poor customer service.
Item: Wish
Rating: 1
Author: Ms

Open 16 Aug 2020 112 views Retail Company

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Filed 16 Aug 2020 by Ms

Wish has an automated customer service complaint system that gives the customer limited choices. Emailing Wish seems to be the same. Taking customers money with no product delivered even after waiting months. Wish does not answer your questions directly. Same response no matter the customer’s situationproblem.

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Case details

Status: Open
Company: Wish
Filed: 16 Aug 2020
Rating: 1/5
Desired resolution: Answer the customer questions, especially if being emailed. Have only one person to handle the situation instead of some other name each email. No partial refunds! Give full refund for item(s) and shipping! Stop dismissing customers with an automated system. Get a real tracking system!
Problem: Automated support gives same reply to everything
About: online orders

Progress

Filed
Company notified
Company replied
Resolved

16 Aug 2020 Complaint filed and published
16 Aug 2020 Message from Bizzy: we notified Wish about this complaint.

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