Complaint: Denied refund for order not received

on 05 January 2021 about Wish in category Retail Company

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My complaint:

I did not receive an order and requested a refund but it was past the 30-day window which I was not aware of. I knew the order could take a long time so wasn’t concerned within the 30-day period. I requested refund but was denied even though it clearly shows I did not receive the item in my tracking info.

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Justified complaint?

Suggested solution:

I should be refunded or credited for the $30 for the pair of shoes I paid for but did not receive

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