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Wish complaint: Delivery Disappointment

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Filed 20 May 2020 by Megannnn56

Using my account, my partner ordered a bag on the 29th of April 2020. The suggested delivery time was the 6th-16th of May 2020, which we specifically checked as my birthday was on the 15th of May and it was a birthday present for myself. It is now the 20th of May 2020 and I still have not received the bag in the mail. When I’ve checked the tracking, it said it was sent and declined at security? I then had a text from Royal Mail saying that a new parcel has been sent to me from China – although it’s been in the “air” travelling to the UK for over a week now. What is going on?

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