Wish complaint: Damaged Item

I ordered a pair of fluffy slippers from CHINA. Took several weeks to arrive. But upon arrival yesterday 081820 the item does not look nothing like the item I ordered, not fluffy as pictured, also the sizing is not accurate. I followed the size chart, ordered my size and they were too small. Ever more to say the item was damaged, a rip at the side bottom of slipper. WISH customer service was not helpful at all. Claimed to resolve my issue by telling to return the damaged item and pay my own shipping which is almost the amount I paid for the item. Paying twice. I will not accept this option. Why do I have to send back a damaged item and pay more of my money to do so. I just want a simple refund and I will throw the item away, it is non wearable. I have submitted pictures of the item being damaged. No help. I am looking to contacting corporate headquarters on this matter. All over $12.15. WISH is a rip off and sellers sell faulty, fraud merchandise.