Wish complaint: Bad customer service bad problem resolving

I orderd 143 dollars of stuff from wish December 31 separate from that order I order a 80 bike by mistake the next dayy I check my card 80 dollars for a bike was on and it was pending I contact wish they say they can’t refund it cause it has been shipped but that was a lie I just want my refund for the 80 dollar bike and every time I contact support the say they refunded something to me for74 cents but they can’t get back to me on my 80 dollar bike and it hasn’t been shipped this is horrible I’ve never seen anything like it and my doorbell I order was a camera doorbell with mic two way it was nice and they got the nerve to put a pic of just a doorbell that ding dngs no camera I got one if those now I want to know how they went in my account and changed my order that’s fraud cause I didn’t order oh and they said they froze my account blocked me from ordering again which is wrong help please