Whataburger complaint: Shut Down This Store

On 101721, I entered the What-A-Burger line in Crossroads, TX at 7:10pm. The lobby was closed. When I ordered 2 What-A-Burger meals with cheese, they told me they were “short staffed” and it would take 15 – 20 minutes. After ordering, I waited in line for 45 minutes and there were still 5 cars ahead of me. It was taking 15 – 20 minutes per car. I let the line and knocked on the front door. Four employees came to the door, and they were laughing and not working at all. It is impossible to have 4 or more employees in the store, the lobby closed and not to be able to move the cars forward faster than 15 minutes a car. On recent trips, that store did not have ice and there have been several occasions where the shake machine does not work. You guys need to close this store down until you can get working equipment and employees that care about serving customers. It is not just this What-A-Burger. I have had similar experiences at the What-A-Burger in Frisco, TX off Eldorado.