Westpac complaint?

Do you have a dispute or a bad customer experience with Westpac? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Westpac customer service number in Australia is 13 20 32, and Westpac also takes complaints through a secure online form, through the Westpac App or Online Banking after you sign in, in a branch, or by letter to its Customer Solutions team. For a scam or suspicious activity, contact Westpac straight away; Westpac says contacting it through the app can get you verified faster. Have the account involved ready and ask for a complaint reference number.

Disputed charge or a frozen account? Start your complaint here too, and we push it out to Westpac by email, social media and printed letters.

To escalate a complaint inside Westpac, make sure it is logged as a complaint and that you have the reference number Westpac gives when it acknowledges it, then set out in writing to the Westpac Customer Solutions team what is still wrong and the outcome you want. Westpac describes its process as acknowledgement, review, response and outcome, and says the outcome sets out its decision and the reasons for it. Business, premium and private banking customers can also go through their relationship manager or private banker.

Westpac has its head office in Sydney; the full address is in the contact details at the top of this page. Keep a dated copy of everything you send.

Westpac may refund some or all of the money lost to a scam, but a refund is not automatic: it depends on how the payment was made, whether you authorised it, and whether the money can still be traced. Report the scam to Westpac immediately, because a payment that has not yet reached the other account can sometimes be stopped or recalled, and for a card payment ask about a chargeback.

Ask Westpac in writing what it did to recover the money and why it reached its decision. Keep screenshots of the messages, calls, links and payment details, and the time you first reported it.

Yes: the Australian Financial Complaints Authority (AFCA) handles complaints from consumers and small businesses about banks and other financial firms in Australia, and Westpac is a member. AFCA generally expects Westpac to have had the chance to put things right first, so keep a record of every call, branch visit and reference number.

Scam loss or a disputed charge to raise? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Be careful. Scam texts have come from a sender made to look like Westpac's security code messages, so they land in the genuine thread and urge you to call a number. Westpac says it will never ask you to share your security codes or passwords, or to move money to a 'safe' account.

Nothing has been reported about Westpac here yet. Our research shows what typically goes wrong at big retail banks in Australia: scam and unauthorised payments that are hard to recover, card disputes, fees and interest charges, accounts frozen or closed during a review, and hardship requests on home loans and credit cards.

Lost money to a scam, or found your account frozen? Be the first to report it: your case opens the record for the next Westpac customer facing the same thing.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Westpac through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Westpac can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.