West Elm complaint: Terrible customer service and product service

on 23 February 2023 about West Elm in category Interior shops

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

On 1-11-23, I called to inquire about an order that the delivery was delayed for 2-3 weeks. The customer service representative suggested I just cancel it. She gave no other options to mitigate the delivery process expect to cancel. The customer service rep would not answer my question only telling me to Google it…

Suggested solution:

I want a discount!

Comments: 0
Notify of
Inline Feedbacks
View all comments