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West Elm complaint: Selling Items that are on Backorder

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Filed 24 Aug 2022 by Christina

This company is selling items as if they are in stock when in reality the items are on back order. They hook you by taking your money and string you along by waisting by pushing back the delivery date.

I called several time over a 3 month period to check status and was told I could have my shipping fee refunded once I receive the package.

Currently, I’m on hold with customer service for 1 hour and 6 minutes and counting because they refuse to refund my shipping, even though they failed miserably to meet their shipping timeframe.

West Elm complaint: Selling Items that are on Backorder
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