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Walmart complaint: Warranty Tire Product

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Filed 14 Mar 2022 by Michael

I called Walmart Customer service line to inquire about the warranty I have on a set of Douglas All Season tires that I purchased from Walmart. I was advised by Kevin (Customer Service) that tires under 45000 miles would be consider under the factory warranty. Kevin gave me the number to the store to contact them for replacement. The trouble starts with the phone answering in Customer Service. I got hung up on, second call, the associate answers very quickly said I can’t help you, just bring the car up here. Arriving at the store with the bad tire on my car – while waiting,

I asked 2 sale associates about Walmart Store Tire policy on returns and either of them knew the policy. I then asked for the manager. The manager Leroy came 1) he did not greet me 2) he just asked for my phone number. I foreseen this issue going south because of the quality they provide to others. So, I asked Mr. Leroy what is the policy under purchasing replacing tires purchased a Walmart. Mr. Leroy stated once you buy new tires from Walmart, the second it leaves the store the warranty is voided the tire is consider used HUH ? I didn’t believe that at all and I was very disappointed with his statement. I told Mr. Leroy, I called Walmart Corporate Center Customer Service and Kevin told me that as long as the tire is under 45000 miles of usage, the warranty is good. Mr. Leroy said this Walmart does not honor that policy he walk away . I told the sales associate Tiana that I would purchase another tire because my car ( parked outside ) was unsafe to drive. I asked Tiana if they would at least change the tire she said the shop can’t take any more cars. Therefore, I had to leave Walmart and find a local tire shop to replace my tire. I’m so disappointed on many levels,

1) Walmart Store 03625 failed to honor a warranty product
2) Lack of leadership policy knowledge from employees
3) No empathy towards the safety of me my family.
4) The total out of pocket cost $88.48 cents that I lost

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Discussion

2 comments

  1. Tammy wredt

    I had a similar experience with a Douglas tire from Walmart. I purchased mounted and balanced at Walmart. Approximately 45 days after purchase and maybe 1500-2000 miles because I only use this car to and from work, I had a blowout on the sidewall near the bead. I immediately went to Walmart and was treated rudely and was refused and refund or replacement and yes I admit I didn’t react well to there inexcusable customer service. I don’t feel I should have to spend an extra $10 to $15 PER tire in case the manufacture quality control department didn’t do there job and I got a bad tire. I will never buy a tire or have one fixed or mounted at Walmart again. I want to clarify that it’s not the employees in tire service dept that I’m upset with because they always treat me right. It’s the people that set on there butts and don’t care if the hard working people in this world are treated right.
    Sorry for the long rant!!

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  2. Nicole

    I literally just had the exact same thing happen to me on August 25th 2023. Four days later I had a blowout on the tires side not anything like running over a nail or what have you as confirmed by a separate tire shop that took it off and could not believe the blowout from the sidewall)
    Walmart informed me that they will not replace nor issue a refund. I was also lied to and charged $15 for Lifetime balance/rotation which I didn't ask for and didn't notice until I got home. I asked the gentleman about roadside Hazard ,which I assumed was similar to AAA or through roadside assistance through insurance co., he led me to believe it was and I did not purchase the roadside Hazard, however, I may have driven40 miles on this brand new Douglas Tire. I replaced at a different tire shop. Everyone I spoke to or called corporate online what have you would not speak to me. Like you I'm out 150 bucks or more in your case maybe, I feel your pain....I am so sorry it seems like we should group together cuz this is not the only time I have seen negative reviews when I went to Walmart.com plugged in my zip code and read several terrible reviews much like mine and your own where they experienced blowouts not long after the tire was purchased. Unfortunately, blowouts seem to be a common cause with these tires.

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