Walmart complaint: Secret Treasures Sleepwear

My complaint:

First, I’d like to say I’m no longer a Walmart shopper. Walmart has proven itself, in my opinion, to be greedy and I stopped spending my money there when Savings Catcher was discontinued. My complaint stems from a purchase I made near the end of last year, and it has taken me until now to find the makers of Secret Treasures Sleepwear is actually another Walmart company.

I’m sure this matters not at all to Walmart corporation, but I’ve been on disability for a little over 10 years and have been a loyal Walmart shopper throughout that time. For someone like me, Walmart or Amazon were the only places to find affordable items, almost anything money could buy. It does take time however for me to save enough to buy even necessary items like sheets, bath towels and the like.

I saved for 4 months to get a set of sheets and a bathrobe. These are things that most people don’t need to plan and save for, but unfortunately that’s a luxury I just do not have, so I saved, and it was difficult. My disability income is very small, under $900 a month to pay everything, so it’s spent before I get it and in order to save I go without something else for a while. It’s my life and I’ve grown used to it, but when I save for 4 months for something simple, it means more to me maybe than the people that are able to make this purchase on a whim. So after 4 months I was so excited about my sheets, microfiber and very soft in comparison to what I was used to. The robe was wonderful, warm, soft and cuddly. Something I hadn’t had in a long time.

One week after this purchase I got the flu. I was miserable, but at least I had a warm, soft bed to crawl into. I took a shower, got into my robe and laid on the bed. I quickly fell asleep and woke about an hour and a half later. I got up, made some soup, then decided to go back to bed. After all this, imagine my disappointment when I realized that my robe had left little black pills of fuzzy, cuddly material behind, all over my new sheets. I was disappointed but I didn’t realize the extent of it at that point. I picked, and picked and picked some more trying to remove them, but it seemed that they multiplied. I used a lint brush, a sticky lint roller and just my fingers to try to get it off. I hung the robe on the back of my bedroom door and washed the sheets the next day.

I took the items back to Walmart, but was told because the sheets had been washed I couldn’t return them, the robe had been washed by itself when I got it so it wasn’t returnable either. Now, 6 months later, I still haven’t been able to get those pills off my sheets. They are no longer soft and comfortable, now they feel scratchy and uncomfortable. The pills refuse to be removed, but they don’t seem to have a problem moving about on the sheets. I still use them out of necessity, the robe however, it hasn’t left the hook on the back of my door since the day it’s return was refused.

What are my options then? I looked for information on the makers of secret treasures sleepwear, I thought they had to have a website with an email or phone number for customer service, but I was mistaken. I finally found information saying secret treasures is actually made by Walmart Apollo. I had originally hoped at least the cost of the robe may be recovered, since it ruined my sheets I no longer trust that nothing else might be ruined, so I don’t ever wear it. Maybe I could return it directly to them, but now, after so long looking to find someone to plead my case to, it seems too late for that. I’m stuck with scratchy sheets and a robe I don’t trust with any other soft surface in my home, making it unusable to me.

Now I’m just hoping to let others know what happened, possibly saving them the disappointment and hassle. My only option for replacing these items will be to again save for them, but I will be buying from Amazon this time. That way I know right away whom to speak to should I have a problem, and it has been my experience that Amazon takes returns much easier than Walmart does.

Suggested solution:

I\'d love to have my sheets and robe returned for a refund or the sheets replaced. I wouldn\'t want another robe like this one, but the sheets are much more important as I do need to use them.