Walmart complaint: Secret Treasures Sleepwear
Filed 26 May 2019 by Bobbiejoh
First, I’d like to say I’m no longer a Walmart shopper. Walmart has proven itself, in my opinion, to be greedy and I stopped spending my money there when Savings Catcher was discontinued. My complaint stems from a purchase I made near the end of last year, and it has taken me until now to find the makers of Secret Treasures Sleepwear is actually another Walmart company.
I’m sure this matters not at all to Walmart corporation, but I’ve been on disability for a little over 10 years and have been a loyal Walmart shopper throughout that time. For someone like me, Walmart or Amazon were the only places to find affordable items, almost anything money could buy. It does take time however for me to save enough to buy even necessary items like sheets, bath towels and the like.
I saved for 4 months to get a set of sheets and a bathrobe. These are things that most people don’t need to plan and save for, but unfortunately that’s a luxury I just do not have, so I saved, and it was difficult. My disability income is very small, under $900 a month to pay everything, so it’s spent before I get it and in order to save I go without something else for a while. It’s my life and I’ve grown used to it, but when I save for 4 months for something simple, it means more to me maybe than the people that are able to make this purchase on a whim. So after 4 months I was so excited about my sheets, microfiber and very soft in comparison to what I was used to. The robe was wonderful, warm, soft and cuddly. Something I hadn’t had in a long time.
One week after this purchase I got the flu. I was miserable, but at least I had a warm, soft bed to crawl into. I took a shower, got into my robe and laid on the bed. I quickly fell asleep and woke about an hour and a half later. I got up, made some soup, then decided to go back to bed. After all this, imagine my disappointment when I realized that my robe had left little black pills of fuzzy, cuddly material behind, all over my new sheets. I was disappointed but I didn’t realize the extent of it at that point. I picked, and picked and picked some more trying to remove them, but it seemed that they multiplied. I used a lint brush, a sticky lint roller and just my fingers to try to get it off. I hung the robe on the back of my bedroom door and washed the sheets the next day.
I took the items back to Walmart, but was told because the sheets had been washed I couldn’t return them, the robe had been washed by itself when I got it so it wasn’t returnable either. Now, 6 months later, I still haven’t been able to get those pills off my sheets. They are no longer soft and comfortable, now they feel scratchy and uncomfortable. The pills refuse to be removed, but they don’t seem to have a problem moving about on the sheets. I still use them out of necessity, the robe however, it hasn’t left the hook on the back of my door since the day it’s return was refused.
What are my options then? I looked for information on the makers of secret treasures sleepwear, I thought they had to have a website with an email or phone number for customer service, but I was mistaken. I finally found information saying secret treasures is actually made by Walmart Apollo. I had originally hoped at least the cost of the robe may be recovered, since it ruined my sheets I no longer trust that nothing else might be ruined, so I don’t ever wear it. Maybe I could return it directly to them, but now, after so long looking to find someone to plead my case to, it seems too late for that. I’m stuck with scratchy sheets and a robe I don’t trust with any other soft surface in my home, making it unusable to me.
Now I’m just hoping to let others know what happened, possibly saving them the disappointment and hassle. My only option for replacing these items will be to again save for them, but I will be buying from Amazon this time. That way I know right away whom to speak to should I have a problem, and it has been my experience that Amazon takes returns much easier than Walmart does.
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Discussion
9 comments
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Ruth Standish
Last week I bought a 6 pair pack of briefs. I bought them 2 sizes larger than I normally wear. After washing them by hand and hanging them to dry, they don't fit. They are supposed to be for Full Figure but they are not. They roll down, and bind in the leg openings. I will never buy this brand again.
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Sandy
My underwear does the same thing now. They didn’t used to, but life happens, and it is what it is.. 🤷🏻♀️
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Janet
I’m disappointed that the Secret treasures bed jacket for women that was sold last year and the year before it’s no longer available! The one they have produce for 2020 sucks please bring back the old style!!! Please I’ve searched every store to try to buy another one I have bought one of those for everybody in my family and would like to buy myself a new one but not the one they put out this year I won’t be buying that bed jacket! Very disappointed secret treasures please bring back the bed jackets you made before they were the best!
1 Reply
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Brandon
Hey they sell these little machines that look kind of like a salt or pepper shaker on the front. It’s a chrome cover with quite a few little holes in the plate. Beneath the plate is a circular device with multiple blades attached to it. You simply run the little machine. Back and forth over the material and it cuts them off and stores them like a vacuum so you can get the original life back out of the sheets. I use mine on joggers, hats, sheets and anything else. Works miracles. Give it a shot. Far cheaper than buying all new stuff.
Brandon
2 Reply
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Doreen Daniels
I had purchased a 6 pkg of your secret Treasure brifes they are horrible the constally roll down feb 6 2021
2 Reply
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Joan Woodburn
Just read the complaint about a Secret Treasures robe leaving black fuzzy balls all over sheets. I have the same problem from 2 sets of Secret Treasures loungewear I bought at Walmart. One set is purple and the other green. Washed them with other clothes which had been washed many times so I know the black fuzzy balls are from this loungewear. It's very wierd because looking at the loungewear, there is no black visible on either set of loungwear, yet they shed black fuzzy balls all over everything and there is no way to remove it other than pick every ball off. I will never buy this brand of anything., ever again!
2 Reply
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Linda
Buy a battery lint remover. I have one and use it on my secret treasure gowns, my bras and other clothes. They are 10-20 dollars. I got mine at aldi 7.99
1 Reply
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Lori Van
What IS the rule about returning items? Some stores have told me they DO want the item washed. I would NEVER wear an item from the store if it had not been washed first (assuming it did fit when I tried it on, just before taking a shower (EVEN outer wear!).
But does Walmart really want to handle an UNwashed item, considering COVID 19???
Or be in possible contact with OTHER communicable contamination?It truly doesn’t make hygienic sense!
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Brooke chapman
I was in the pikeville location last week where 1st my finger was gashed open on the corner of a register (I probably should have went and got stitches but it's to late for all that) I asked the CSR for a paper towel as I was bleeding into my hand and onto the floor and the corner of the register, mind you I could see the flipping paper towels, CSR looks me dead in my face and tells me he isn't allowed to give me a paper towel! Like what? Really!? So again I repeat sir I am BLEEDING into the floor it is a BIO HAZARD now can you hand me a paper towel to wrap my busted finger in he rolls his eyes back in his head and then give me half of a paper towel! Yes HALF! So as he turned around to complain about the situation to another CSR I politely reach over get the paper towels and the spray cleaning stuff and proceed to cleaning the mess I've just made. When I was finished I took 2 paper towels folded them and wrapped them around my finger so I could then proceed to ring up $434 and some change worth of stuff. (At this time I have the inside of my finger protruding outward still bleeding like crazy) CSR's just look at me like I'm a problem although I've cleaned the mess I made and proceeded to ring my items up. Finally one lady who was a customer had purchased some bandaid after she paid she dug them out and offered me several. While stating she couldn't believe the way I was just treated over an accident and if I wanted to retaliate call an attorney bc I have 2 years by law in my state. Yet I haven't done that. I purchase several different under garments, the secret treasures underwear fell apart in the washer before they were ever worn as I have to was new underwear before I can wear them without breaking out. Soooo 9.99x4 =not one pair of wearable underwear. The threads in the bands weren't stitched properly, called customer service to be told basically sucks to be you bx u washed them. The label even tell ppl to wash before wear! Think it would be great if at the very least I was refunded for the defective underwear I purchased.
1 Reply
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