My complaint:
I have complained twice n never heard from anyone. I am a rewards person. When I first downloaded the app n went to Wahlburgers i.was able to give them my number . The last two times I was told that this couldn’t be done at restaurant n I needed to do it on my app. The issue is that the code wasn’t given to me . The server went n ask the manager n she said the same thing that it wasn’t done at the restaurant any longer. Since nothing was done I haven’t been back
I thought since this was a new restaurant that someone would care. However I guess not. I am wondering how many other people have had this issue
So maybe the employee needs to tell customers that they need to do it through the app.
Suggested solution:
Giving me my points n train the employees
Someone to take time to contact me
