Volunteers of America complaint: Horizons Nursing Home

My Mom is a resident at the facility listed above, I have had a number of issues with her care. It has gotten to be so bad over the past few months and feel her being there is putting her health in DANGER!!! She is Extremally Dehydrated, and goes hours without getting changed. to the point she has pee dripping from her wheelchair. For once I hope someone reads this and does something to help… I’ve voiced my concerns over and over and over again. I have a quarterly conference calls with D.O.N. the Social service director at the facility and many other higher ups at Horizons Nursing Home. NOTHING has changed. It has been like talking to a wall. The facility is so short staffed and the staff they have is 90% traveling nurses and c.n.a’s. The staff spends more time on their phones then paying attention to the people who they are watching after. Nothing is being done about it.