My complaint:
Hello,
Pls note I had booked Vistara air ticket from FRA (frankfurt) to DLI (Delhi) for 13 Oct 2022 and DLI –FRA for 30 Oct 2022 with reference no. V6LY5Z from Vistara website only.
The total amount was INR 59,450- . Unfortunately return flight was cancelled by Vistara. I applied for refund, but have no information about it I have mailed them (custrelations@airvistara.com, nodalofficer@airvistara.com ) thrice to inform about the status of refund and the amount that will be refunded back but till date I have not got any reply from them.
Also, as I was informed 2 weeks ago, I had to pay more to buy new tickets from DLI-FRA.
Pls help me in finding out the way. I can be reached at : nmuchhal@gmail.com
Below is cancellation email from Vistara:-
———- Forwarded message ———
From: Vistara
Date: Sat, Oct 15, 2022 at 4:19 PM
Subject: Vistara Flight Notification
To:
Dear MUCHHAL NITIN MR, your booking on 25 from Delhi to Frankfurt on 30Oct with booking reference V6LY5Z has been cancelled. For further assistance please contact our Customer Service Centre on 91 9289228888. If you have read the message and do not wish to receive calls for this information then kindly click on https:www.airvistara.comconsent2427754735
BEST REGARDS
Nitin Muchhal
Suggested solution:
fIRST THEY REPLY TO MY MAIL INFORMING THE STATUS AND REFUND AMOUNT. AND THEY SHOULD INFORM TIME BY WHICH I AM EXPECTED TO RECEIVE REFUNDED MONEY.
