Virginia Natural Gas complaint?

Do you have a dispute or a bad customer experience with Virginia Natural Gas? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Virginia Natural Gas customer service is on 1-866-229-3578, and written queries go to G2VNGCustomerCare@southernco.com. Have the account number, the meter number, the service address and the dates promised for any appointment ready, and ask for the reference number of every call and work order. Virginia Natural Gas also publishes a separate 24 hour line for gas leaks and emergencies on its website: use that one if you smell gas, and leave the property before you call.

Connection date moved with no new appointment offered? Start your complaint here and we push it to Virginia Natural Gas by email, social media and printed letters.

A gas bill in southeastern Virginia usually climbs for one of four reasons: colder weather and more heating, a longer billing period, a change in the cost of gas passed through to customers, or an estimated reading corrected on a later bill. Read the therms used and the number of days billed before the dollar total, and set the month against the same month a year earlier.

If the reading is the problem, photograph the meter with the date visible on the day you query it, and ask Virginia Natural Gas in writing whether the bill was based on an actual or an estimated reading.

The company that dug the ground is responsible for putting it back, and on utility work that is normally the utility or the contractor working for it, so ask before the crew leaves who owns the restoration and when it is scheduled. Photograph the driveway, lawn, fence and any planting before the work starts and again afterwards, with dates.

Get the restoration commitment in writing along with the work order number. Sod, paving and landscaping are where these cases turn, and a photograph taken before the first cut is worth more than any description written weeks later.

Write to Virginia Natural Gas quoting the account number, the billing period and the exact charge you question, and ask for a written response instead of a phone explanation. Pay the undisputed part of the bill while the query is open, and keep the reference number of every call, order and payment arrangement. Virginia Natural Gas is a regulated utility, so a dispute that stays unresolved can be taken to the State Corporation Commission, which handles consumer complaints about the utilities it regulates in Virginia.

Deposit or reconnection charge you were never told about? Set it out through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send next, when to chase and how to escalate.

Be careful. Virginia Natural Gas says its staff never use aggressive or intimidating tactics to push for payment, so a caller threatening to cut off your gas within a short deadline unless you pay by debit card, prepaid card or checking account is a warning sign. Never give card or bank details on such a call.

Nothing has been reported about Virginia Natural Gas here yet. Our research shows what typically goes wrong at a gas utility: bills rising sharply with no matching change in use, estimated readings, deposits and reconnection charges, connection and transfer dates pushed back, missed appointments for meter fitting or turn-on, leak and safety callouts that are hard to book, and property or landscaping left unrestored after work on a service line.

Same estimated reading, or the same wait for a connection date? Open the first case here: complaints on this page are public, so other households in southeastern Virginia held up the same way can add their experience and back yours up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Virginia Natural Gas through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Virginia Natural Gas can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.