While Virgin Voyages aims to provide a luxury cruising experience, data from our community has flagged several recurring issues related to customer service and compensation processing. Common complaints include inadequate and unresponsive customer service, delays in compensation for inconveniences, and unclear communication regarding policies and procedures. Customers also report frustration with how issues are handled onboard and through the company's support channels.
To avoid these issues, we strongly advise customers to keep detailed records of all communications with the company and follow up persistently on compensation claims. If problems arise, contact customer service immediately and document all interactions to support your case. Additionally, review all terms and conditions thoroughly before your voyage to understand your rights and the company's policies.
Do you have a dispute or had a bad customer experience with Virgin Voyages? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Virgin Voyages.
Our sentiment meter has detected that Virgin Voyages complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Virgin Voyages, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Virgin Voyages over the last 12 months. The graph below shows a monthly breakdown.
Curious about Virgin Voyages's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Virgin Voyages. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Virgin Voyages by calling 1-954-488-2955. If you want to reach out to Virgin Voyages through their own website, you can use their contact form.
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Helpful experiences shared by verified Virgin Voyages customers. Search, discuss and connect with other people in our community.
Complaint from sanisana on 04 January 2024 about Virgin Voyages.
What went wrong? Everything. Took over dealing with an issue related to my Mum's cancelled cruise after listening to her on the phone to Sailor Services for half an hour getting more and more distressed, confused and irate at the... Read more
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