VELVEETA complaint: Shells turn to mush

Complaint from MrsManus reported on 20 July 2022 about VELVEETA

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My complaint:

Veletta Mac and cheese
UPC 2100065893
My son cooks veletta Mac and cheese pretty much every other day and here lately the boxes that I have bought (at our Walmart) when he cooks it it turns to mush..
He is cooking it the same way he always does so not sure what is going on..I was thinking it may have something to do with how it is made in the factory.
He has usually cooked it for 8-10 minutes per the box but again it is inedible …
We have bought this brand of Mac and cheese for years and never had a problem until recently..
Has something changed with the ingredients or anything..
Please help…
Thank you for your time,
Mrs. Missy Manus

Suggested solution:

Replace boxes that 4 boxes I’ve had to throw out once cooked because it was mush or investigate if there is a problem with the noodles

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