Unibet complaint: Verification

my complaint is about the verification process. On the 8th February i received a email asking me to upload documents to verify my account.This was done ly taking care to forward what was requested. on the 11th, i received another email informing me that my proof of address and debit card images was rejected, i ly forward the requested documents .on the 14th i received a further email informing me that my proof of address was rejected, with explanation, and requested a copy of my bank statement, once again i ly forwarded the documents. I also emailed customer services and informed them that if they wanted i was happy to send scanned copies to avoid any further image problems, no reply was received. Not withstanding the above process, i have been denied access to my funds, namely no withdrawals.
I fully understand that verification needs to be done, however, i can see no reason for stopping my withdrawals. The complaint is all about the lack of information regarding the rejected documents, and the poor response from your customer services.