Complaint: No american customer service

on 14 January 2022 about Uber in category Public Transport

New complaint
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Complaint resolved
Complaint closed

My complaint:

I completed everything to be able to drive including the assessments, I reserved a rental car, reservation in hand, I went down to pick it up and they didn’t have a car or a reservation for me. When calling uber instead of fixing my account they messed up my account, my account went to be ready to go to a freight delivery, that I live in Canada, have duplicate accounts, and my rental choice is to buy a vehilce. I haven’t been able to get this fixed nor have I been able to speak to one person that’s not foreign. The customer service is horrible, they don’t understand proper english, they constantly talk over me repeating themselves, and when I ask to speak to an american I get hung up on…….

Suggested solution:

Hire American customer service, fix the mistakes on my account and uber me to pickup a rental...

No american customer service
No american customer service
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