Complaint: Delay of my time

on 01 December 2021 about Uber in category Public Transport

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My complaint:

Good Day

I would like to file a complaint against the uber office at umgeni physical address is 11 Brown Drift Road 22 Park Boulevard Centre

I booked an appointment to fix my document today at 11h00 and i arrived late so i was told to book a second appointment and i was able to get a time slot of 13h30 and when i went they told me they are at lunch, which ends at 14h00 but they were unable to let me inside i must do another appointment my question is why cant they allow me to enter at 14h00 because it was not my fault that the time slot i selected will be they lunch (they should have removed it while i was selecting the time if it were they break)

I was told to book an appointment that will be at 15h00 i dont know if that is tge way to treat fpr something which is not my fault so i have to spend the whole day here


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Justified complaint?

Suggested solution:

They should of allowed me to enter after they break which was at 14h00 cause it was not my fault that the time slot i pick was they break they was no sign to show on the door or even on the website while i was picking the time for that appointment

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