Complaint: App does not work

on 30 March 2022 about Uber in category Public Transport

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My complaint:

I opened up my Uber app at BWI airport and and an unfamiliar screen showed up. I have no idea how to use it and they were no instructions. I asked officials at BWI Thurgood figure it out and they could not either. Luckily a friend happen to walk by and told me how to do it because she had to struggle with it before. I was just about ready to take a taxi and never use Uber again.

Suggested solution:

Give clear instructions on how to use the map that shows up at BWI Airport

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