Uber complaint: App does not work

Name: App does not work
Item: Uber
Author: William

Open 30 Mar 2022 126 views Public Transport

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Filed 30 Mar 2022 by William

I opened up my Uber app at BWI airport and and an unfamiliar screen showed up. I have no idea how to use it and they were no instructions. I asked officials at BWI Thurgood figure it out and they could not either. Luckily a friend happen to walk by and told me how to do it because she had to struggle with it before. I was just about ready to take a taxi and never use Uber again.

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Case details

Status: Open
Company: Uber
Filed: 30 Mar 2022
Desired resolution: Give clear instructions on how to use the map that shows up at BWI Airport
Problem: Confusing airport pickup screen, no instructions
About: ride app

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Company replied
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30 Mar 2022 Complaint filed and published
30 Mar 2022 Message from Bizzy: we notified Uber about this complaint.

See all 205 Uber complaints

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