Uber Eats complaint: Took my money but the food never came
Filed 24 Mar 2021 by Thabile
I ordered food which never arrived and when I complained I was told I have no right to any redress because I have complained before on a different order. This is completely false. I had simply contacted them with a question about a previous order.
They took my money and I never got the food. My biggest problem with this whole situation is that it seems Uber doesn’t read customer emails or complaints but simply replies with copy and paste responses. What is the point of employing customer service people if your intention is not to have them make decisions based on the merits of a case rather than ignoring the entire email and replying with preselected response? I’m soooo disgusted and shocked foe ubers lack of respect for customers. I never expected this from them
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