Uber Eats complaint: Order canceled by driver

Name: Order canceled by driver
Item: Uber Eats
Author: Carol

Open 9 Jan 2021 324 views Fast Food / Delivery

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Filed 9 Jan 2021 by Carol

Order placed, site gave estimated delivery time. Saw driver arrive at restaurant (on app) message read order picked up and driver would deliver at 4:10pm.

Received second message shortly thereafter that read “Order has been cancelled “.

When checking with restaurant, I was told that the ordert had already been picked up by Uber driver.

Curious. Where is my food.?

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Case details

Status: Open
Company: Uber Eats
Filed: 9 Jan 2021
Desired resolution: Who is driver and where is my food. Why was it cancelled and not delivered 4.9 miles?
Problem: Order cancelled after driver picked it up
About: food delivery order

Progress

Filed
Company notified
Company replied
Resolved

9 Jan 2021 Complaint filed and published
9 Jan 2021 Message from Bizzy: we notified Uber Eats about this complaint.

See all 737 Uber Eats complaints

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