Uber Eats complaint: Missing items and unprofessional, uncaring staff
Filed 29 Jul 2021 by Lorcan
Two items were missing from my order, which amounted to more than half the total price, minus the extortionate delivery fee. According to the restaurant, they didn’t have one of the items in stock and the other was left at the restaurant by the delivery driver. When I tried to contact customer help to ask for a replacement or refund, the employee simply replied with stock answers about how they’re not in a position to consider a refund for my order, despite me asking for any decent explanation as to why they need to hold onto my money unfairly.
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1 comment
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clb
Its not up to the driver to make sure your food is in the bag. Its up to the restaurant. Get your refund, don't blame the driver. They're only the messenger
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