Uber Eats complaint: Driver delivered order to someone else and now uber is refusing to refund

I placed a big order of £96 on Ubereats to be delivered to my house on 21st march 2022. I saw that the driver was taking longer then expected to get to me on the app. When he got outside my house he called me saying he has a small issue as in he delivered my order to someone else. I went outside my house to speak with him. He didnt seem apologetic atall for his mistake, I told him I have a party in an hour for which I had placed a big order, He called uber eats customer service on his phoneand asked that lady to sort it out and that he will give her 5stars for it!!! 2 sec later the lady called me and said that since this cistomer service line was for drivers I should call ubereats customer service from my phone for them to resolve my issue, I was shocked at the lack of interest in helping me, I then tired calling customer service several times but they hang up saying I have no ongoing orders, the uber charged me for the order saying the order was cancelled because the driver could not contact me!!! How much of a lie one can take. I then messaged uber customer service several times but no respon. thismorning they send me a rude message saying they advice me to keep my phone with me when I order food and they cannot refund my amount. This is the most horrendous experience and I am not going to let go until some one from uber calls me