Complaint: Delivery not made, driver did not wait

on 30 January 2022 about Uber Eats in category Fast Food / Delivery / Takeaway

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My complaint:

We were waiting at the door, the driver called but we pressed the wrong button on the phone and could not contact the driver again. The driver did not wait and did not even try again nor could we even see him at our gate. Delivery was therefore not made and we have been charged AND left without dinner.

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Justified complaint?

Suggested solution:

we want a refund

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