Uber Eats complaint: Charged for an order that I have never received
Filed 13 Dec 2020 by Ahmed
The courier called me and told me that they were outside, but they were somewhere completely different to the full address and postcode that I have supplied, The driver then said that they will cancel my order, so I waited but they have submitted my order as received. Uber Eats are impossible to reach. They don’t have a helpline phone number or web chat, and on their website they just keep redirecting me in circles. I have submitted a report on their website, they emailed me saying that the driver sometimes marks the order as delivered right before the delivery, in which it wasn’t the case, as I have not nor ever will received my order when the courier went to the wrong address. It has been 20 minutes and I am still waiting for UberEats to contact me and I am helpless, I don’t know what to do.
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