Travelodge Hotels complaint: Booking date on google wrong date rather for the same day

Sent from my iPhone

On 29 Apr 2024, at 11:51, Lava Krishna wrote:

Hello Guys,
Agora tells me to contact travel lodge and travel lodge tells me to contact agoda.
Can you please sort it out yourself as to who is going to sort out this issue .all I want is refund as it was accidentally booked .
Thanks
Lava
Sent from my iPhone

On 29 Apr 2024, at 11:38, Customer Services wrote:


Good Morning,

Thank you for your email.

I can see from our systems that you made your booking with a Third Party and therefore I am unable to process any form of financial compensation for problems you have experienced.

Could I kindly ask for you to contact the Third Party directly should you wish to seek a refund for this booking and quote reference number 15071-2293011 so that they contact the appropriate department at our support office for them to review this.

You may also provide them with a copy of my response should you wish to.

Kind regards,

Maydie Harman

Customer Services Advisor

I am your unique email ID : ref:!00D0N0ibZj.!500P30AaQUZ:ref, please do not remove me when replying to this email.

————— Original Message —————
From: Lava Krishna [[email protected]]
Sent: 24/04/2024 15:28
To: [email protected]
Subject: Fwd: Agoda Booking ID 432447915 Check in June 9, 2024, refund

COMPLAINT

From: Lava Krishna
Date: 24 April 2024 at 15:25:37 BST
To: [email protected]
Cc: [email protected]
Subject: Fwd: Agoda Booking ID 432447915 Check in June 9, 2024, refund




Hello ,
I booked on my mobile phone on google search for a night in travel lodge today ,unfortunately ,when I booked ,the date has changed to June 9th I realised this and called agoda customer service after the payment was taken . They have sent me the below email . Can you please let me know the refund procedure please.
Thanks
Lava Krishna

From: Agoda Customer Service
Date: 24 April 2024 at 15:06:21 BST
To: [email protected]
Subject: Agoda Booking ID 432447915 Check in June 9, 2024


LOGO
Dear Lava KANNAPPA,
Greetings from Agoda!

With reference to your booking ID 432447915 as detailed below:

Hotel: Travelodge Harlow
City/Country or Region: London/United Kingdom
Arrival: June 9, 2024
Departure: June 10, 2024

We hope this email finds you well.

We are sorry to inform you that the property did not approve your amendment request. As such, your booking remains unchanged at this time.

We would like apologies for the inconvenience as this is not the answer you were expecting but we have tried to negotiate with the property for the dates amendment and for the cancellation free of charge as well but the property has denied us stating the strict cancellation policy

We would like to inform you that the cancellation policy is owned by the property and not by Agoda hence we would like to request you to please contact the property if possible from your side and negotiate for the free of charge cancellation. If the property agreed for the cancellation or the amendment please share us the name of the person in charge who approves it so we can negotiate with them one more time for the cancellation or the amendment

Please feel free to contact us if you have additional questions.

We look forward to serving your future travels.

Regards,
Sairaj
Agoda Customer Experience Group

For security purposes, please do not send us your credit card details via email
Agoda.com will only accept credit card details via the phone or our secure link
This email was sent by Agoda Company Pte. Ltd.,
30 Cecil Street, Prudential Tower 19-08, Singapore 049712
This email is generative AI assisted. To learn more about how we responsibly deploy generative AI tools, please see our privacy notices for partners or customers
LOGO

Travelodge is a part of Travelodge Hotels Ltd.
Registered Office: Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT.
Registered in England No: 769170 VAT No.805367726.

The information contained in this email is confidential and may be privileged. It is intended for the addressee only. If you are not the intended recipient, please delete it from your inbox and do not copy or disclose it. In such case, please notify us immediately by forwarding this email to [email protected]. Travelodge accepts no liability for any use of or reliance on this email by anyone other than the intended recipient.

We cannot accept any responsibility for viruses, so please ensure you take appropriate precautions.

Please consider the environment before printing this email.