Bank statement charge
What is a Hiwingo Ltd charge on my card?
Who charged you
Hiwingo Limited the UK company behind the Jackpot Go sweepstakes casino app
HIWINGO on a card or bank statement is Hiwingo Limited, a UK company that runs Jackpot Go, a sweepstakes casino app and website for players in the United States and Canada. The charge is usually a Gold Coin purchase on Jackpot Go, made in US dollars by you or by someone using your card.
How it can show on a statement
HIWINGO
Find out what it was
- 1
Search your inbox and spam folder for Jackpot Go and for the exact amount: the terms say every purchase is confirmed on screen and by email to the address on the account.
- 2
Look for the Jackpot Go app on the phones, tablets and computers in your household, and ask who else plays.
- 3
If you have a Jackpot Go account, open it and compare your coin purchases with the dates and amounts on your statement.
- 4
Read the whole line: the name Hiwingo points to Jackpot Go, whatever the bank adds before or after it.
- 5
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Jackpot Go (Hiwingo), so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “HIWINGO”?
Jackpot Go's terms are an agreement between the player and Hiwingo Limited, the company that runs the platform, so a purchase carries the company name instead of the game. One person writes that Hiwingo is the name that comes up on the bank statement after a Jackpot Go charge. Every purchase is in US dollars, and players report that their bank showed a purchase as going to the UK, where the company is registered.
The terms also let Hiwingo appoint payment agents to take payments for it. Jackpot Go names Relaxing Moonlight Games Inc, with an address in Denver, Colorado, as its payment agent and as the sponsor of its sweepstakes, so some payments may be handled by that company.
Why you might see this charge
- A Gold Coin package bought on Jackpot Go, on the website or in the app.
- A purchase by someone in your household on a shared device: the terms let Jackpot Go and its payment agents store card details for later purchases.
- A purchase you made some time ago that you no longer link to the name Hiwingo, because the game itself is called Jackpot Go.
- A further debit from a bank account linked for ACH purchases: the terms say that authority stays in effect until you withdraw it.
- A purchase on a Jackpot Go account you do not know about, made with your card details.
Is HIWINGO legit?
Hiwingo Limited is a real company, registered in the UK with an office in Essex, and Jackpot Go's terms name it as the company that runs the platform. Its own company site also lists a social casino game and a social poker game. A Hiwingo line is normally a Gold Coin purchase on Jackpot Go.
People have publicly reported Hiwingo charges they did not recognise. The terms say Gold Coin purchases are final and ask for billing problems to be raised within 30 days of the purchase, so check the line against your own inbox and account soon.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| BFCB | Betfred | BFCB is a short statement name for Betfred, the UK bookmaker: NatWest's list of statement names gives BFCB as Betfred… |
| PULSZ.COM | Pulsz | PULSZ.COM is Pulsz, a social casino games site and app owned and run by Yellow Social Interactive Limited, a company… |
| LC INTERNATIONAL LTD | LC International | LC INTERNATIONAL LTD is the company behind Ladbrokes, Coral, Gala, Foxy Bingo and other Entain betting and gaming sites. |
| ALLWYN ENT LTD | The National Lottery | ALLWYN ENT LTD is Allwyn Entertainment, the company that runs The National Lottery. |
| VGW | VGW | VGW is the Australian group behind the social casino sites Chumba Casino, LuckyLand Casino and Global Poker; VGW Malta… |
| BREEZE*STAKE | Stake.us (Sweepsteaks Limited) | BREEZE*STAKE is Breeze, a payment company that processes card purchases on Stake.us, the US social casino and… |
| TST* | Toast | TST* means you paid a restaurant, bar or cafe that uses Toast, a checkout and payment system built for restaurants. |
| WWW.USE.AI | Use AI | WWW.USE.AI is Use AI, a website and app run by Use AI Inc. |
Questions about HIWINGO
What is Hiwingo Ltd on my bank statement?
It is Hiwingo Limited, the UK company that runs the Jackpot Go sweepstakes casino app and website. A charge with this name is usually a Gold Coin purchase on Jackpot Go.
Is Hiwingo the same as Jackpot Go?
Hiwingo Limited is the company behind Jackpot Go. Jackpot Go's terms of service are an agreement with Hiwingo Limited, and the site footer names Hiwingo Limited. The game uses the Jackpot Go name, the bank statement uses Hiwingo.
Why is a Hiwingo charge in US dollars from a UK company?
Hiwingo Limited is registered in the UK, but Jackpot Go is offered to players in the United States and Canada, and its terms say all purchases are in US dollars. Some players report that their bank showed the payment as going to the UK.
Who is Relaxing Moonlight Games?
Relaxing Moonlight Games Inc, with an address in Denver, Colorado, is the company Jackpot Go names as its payment agent and as the sponsor of its sweepstakes. It can take payments for Jackpot Go on behalf of Hiwingo Limited.
What if I did not agree to a Hiwingo charge?
File a complaint on Complain.biz soon: Jackpot Go's terms say purchases are final and ask for billing problems to be raised within 30 days. We write the complaint with you and send it to Jackpot Go, so you do not have to chase it yourself.
Based on
- Jackpot Go Terms of Services: agreement with Hiwingo Limited, purchases in US dollars, payment agents, stored card details, ACH authority, confirmation by email, purchases final, billing problems within 30 days (Jackpot Go)
- Jackpot Go website: Hiwingo Limited headquarters, Relaxing Moonlight Games Inc as payment agent (Jackpot Go)
- Jackpot Go Sweeps Rules: Relaxing Moonlight Games Inc in Denver as sponsor of the sweepstakes (Jackpot Go)
- HIWINGO LIMITED, company 14970336, registered office in Essex (Companies House)
- Hiwingo Limited: game publishing, social casino apps (Hiwingo)
- Customer review: Hiwingo is the name that comes up on the bank statement after a Jackpot Go charge (Trustpilot)
- Customer review of Jackpot Go: money taken from the bank for a purchase that the reviewer says went to the UK (Trustpilot)