UPS tracking status
UPS “Label created”: what it means
The short answer
NormalThe seller has created a UPS shipping label, but UPS does not have your package yet. Tracking starts to move only after UPS picks it up or the seller drops it off, so for now the package is still with the seller.
When to act: If the status has not changed 2 business days after the seller's promised shipping date, file a complaint about the seller and we send it to them.
Also shown as: “Shipper created a label, UPS has not received the package yet.” · “Order Processed: Ready for UPS”
What to do now
- 1
Check your order confirmation for the seller's handling or shipping time. 'Label Created' within that window is normal.
- 2
Check the date of the 'Label Created' line in the tracking details. Until UPS scans the package, it is still with the seller.
- 3
Sign up for UPS My Choice or tracking alerts so you see the first scan as soon as UPS has the package.
- 4
If the promised shipping date has passed, save a screenshot of the tracking and keep your order confirmation. Together they show how long the seller has had your order.
- 5
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.
What does “Label created” mean?
UPS says 'Label Created' means it has received the shipment details and billing information from the sender, and that the status changes once UPS has the package and it is moving through the network. In other words, UPS knows a package is coming, but nobody at UPS has scanned it yet.
Many sellers print labels as soon as you order, then pack and hand packages over later, sometimes at a daily pickup and sometimes days later. Because UPS has never seen the package, UPS customer service cannot tell you where it is. Only the seller knows.
Why does UPS show it?
- The seller prints labels at order time and ships later
- The package is waiting for the seller's next scheduled UPS pickup
- A weekend or holiday falls between the label and the pickup
- The item is out of stock or still being made
- The seller is waiting to send several items together
- The order was canceled and the label never used
How long does it last?
Most packages get their first scan within a business day or two, when UPS picks them up or the seller drops them off. The status then changes to 'On the Way' with a scheduled delivery date.
Other UPS statuses
- DelayKeep an eye on it
- Delivered but not receivedTake action
- Out for deliveryNormal
- On the wayNormal
- ExceptionKeep an eye on it
- Delivery attemptedTake action
- Address information requiredTake action
- Clearance in progressKeep an eye on it
- Warehouse scanKeep an eye on it
Who is responsible for a late or missing package from UPS?
If you bought it online from a business, the seller is usually responsible until the package is delivered to you. The seller chose UPS, paid for the shipping and is the one UPS pays on a claim, so a late, lost or damaged order is in most cases for the seller to put right, with a replacement or a refund.
If you sent the package yourself, your contract is with UPS, under the UPS Tariff/Terms and Conditions of Service. UPS's liability is limited to $100 per package unless you declared a higher value and paid for it when shipping, and UPS is not liable for late delivery except on services sold with its service guarantee.
Questions about “Label created”
How long does UPS Label Created usually last?
Usually a business day or two, until the next UPS pickup or drop-off. It can last longer if the seller prints labels early or ships only on certain days. UPS does not control this stage.
Does Label Created mean my package has shipped?
No. It means a label exists. The package ships when UPS scans it, and tracking then shows 'We Have Your Package' or 'On the Way'.
What does 'Voided Information Received' mean?
Usually that the shipper canceled the label. The package may have been sent with a new label or not at all, so check your order page and shipping emails for a newer tracking number.
Why does my UPS tracking show no delivery date?
UPS sets a scheduled delivery date once it has the package and it is moving through the network. Until the first scan, there is no date to show.
Based on
- UPS: What does my UPS tracking status mean?
- Paketda: UPS status 'Shipper created a label, UPS has not received the package yet' (German)
- UPS: File a claim
- UPS Tariff/Terms and Conditions of Service, United States (PDF)