UPS tracking status
UPS “Address information required”: what it means
The short answer
Take actionUPS cannot deliver your package until it has a complete, correct address. Something on the label, such as the street number, apartment number, ZIP code or name, is wrong or missing. UPS tries to fix it, and if it cannot, the package can be returned.
When to act: If tracking shows no corrected address or new date by the next business day, file a complaint with your full correct address and we send it to UPS.
Also shown as: “The street number is incorrect. This may delay delivery. We're attempting to update the address.” · “The street name is incorrect. This may delay delivery. We're attempting to update the address.” · “Incomplete address information may delay delivery. We are attempting to update this information.” · “Postal code listed for the receiver is incorrect. UPS is attempting to obtain correct postal code and complete delivery.” · “The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information.”
What to do now
- 1
Read the line under 'Address Information Required' to see which part is wrong: the street number, street name, ZIP code or name.
- 2
Compare it with the address in your order confirmation, including any apartment or unit number.
- 3
If you use UPS My Choice, check whether the package shows options to update delivery. Some options cost extra.
- 4
Watch the tracking for 'The address was corrected'. UPS then usually tries to deliver within a business day or two.
- 5
Save screenshots of your order confirmation and the tracking line. If the address you gave was right, they show the mistake was not yours.
- 6
Still not sorted? File your complaint here. We write it with you and send it to UPS, so you do not have to chase it yourself.
What does “Address information required” mean?
UPS's terms say that when a package has an incorrect or incomplete address (for example a P.O. Box, a missing suite, apartment or unit number, an old address or a wrong ZIP code), UPS makes reasonable efforts to find the correct one. It may use information from the shipper or the receiver, and it charges the shipper an address correction fee.
While that happens, the package usually waits at the local UPS facility and the delivery date may change. If UPS cannot complete the address, the package can be returned to the sender.
Why does UPS show it?
- A missing apartment, suite or unit number
- A wrong or missing street number
- A wrong street name
- A ZIP code that does not match the street and city
- A wrong or missing company or receiver name
- A P.O. Box address, which UPS does not deliver to
- An old address saved at the store
How long does it last?
Once UPS has a deliverable address, it usually attempts delivery within a business day or two, and tracking may show 'The address was corrected'. If the address cannot be completed, the package goes back to the sender.
Other UPS statuses
- Label createdNormal
- DelayKeep an eye on it
- Delivered but not receivedTake action
- Out for deliveryNormal
- On the wayNormal
- ExceptionKeep an eye on it
- Delivery attemptedTake action
- Clearance in progressKeep an eye on it
- Warehouse scanKeep an eye on it
Who is responsible for a late or missing package from UPS?
If you bought it online from a business, the seller is usually responsible until the package is delivered to you. The seller chose UPS, paid for the shipping and is the one UPS pays on a claim, so a late, lost or damaged order is in most cases for the seller to put right, with a replacement or a refund.
If you sent the package yourself, your contract is with UPS, under the UPS Tariff/Terms and Conditions of Service. UPS's liability is limited to $100 per package unless you declared a higher value and paid for it when shipping, and UPS is not liable for late delivery except on services sold with its service guarantee.
Questions about “Address information required”
What does Address Information Required mean on UPS?
UPS found a problem with the delivery address and needs a correct or complete one before it can deliver. The tracking details usually say which part is wrong.
How long does UPS take to correct an address?
UPS gives no set time. If it can confirm the address quickly, delivery often follows within a day or two, and tracking may show 'The address was corrected'.
Will UPS return my package if the address is wrong?
It can. UPS first tries to get the correct address. If it still cannot deliver after its attempts, it treats the package as undeliverable and may return it to the sender.
Who pays for a UPS address correction?
UPS's terms say the address correction charge is billed to the shipper, not to you.
Based on
- UPS Tariff/Terms and Conditions of Service, United States (PDF)
- UPS: Where is my package?
- Paketda: UPS status 'The street number is incorrect' (German)
- Paketda: UPS status 'Incomplete address information may delay delivery' (German)
- UPS: File a claim