Tilt complaint?

Do you have a dispute or a bad customer experience with Tilt? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Tilt customer service number is (888) 943-8967, and the support email is help@tilt.com. Tilt's support site, linked in the contact details above, explains the subscription, cash advances and billing. Have the email address or phone number on your Tilt account ready, plus the dates, amounts and statement lines of the payments in question. Empower accounts and their history carried over to Tilt, so a question about an old Empower charge goes to the same team.

Charge from Tilt you want to dispute? Start your complaint here too: we send it to Tilt by email, on social media and in printed letters.

To cancel the Tilt subscription, open the Tilt app and go to More, then Billing; deleting the app does not cancel it. Tilt says the subscription costs $8 a month, taken from the external bank account you linked, after a 14-day trial for first-time members; returning members are charged at once, and members who joined before July 29, 2020 pay $6. Tilt also says a fee waiver can be requested, so ask for one in writing if you were charged for a month you did not use, and keep a screenshot of the cancellation.

Monthly fee taken after you canceled in the app? Start it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Tilt next.

Yes: Tilt is the cash advance app that was called Empower until August 2025. Tilt's support site says it is the same company and the same team with a new name and look, and that Empower accounts, products and history carried over to Tilt. It is not Empower the retirement company: Tilt says it is not affiliated with Empower Annuity Insurance Company of America.

That is why the old name still shows on statements. Shared bank statements show TILT FKA EMPOWER, with TILSUBSCR for the subscription or TILT ADVANCE for an advance repayment on a bank transfer, and TILT FKA EMPOWER or TILT ADVANCE followed by a code and TILT.COM on a debit card charge.

Yes: in the US, the Consumer Financial Protection Bureau (CFPB) takes complaints about advance loans, credit cards and checking accounts, which covers a cash advance and credit app such as Tilt. The CFPB generally expects Tilt to have had the chance to put things right first, so keep a record of every chat, email and call with Tilt.

Advance, credit line or card problem at Tilt? We help you write the complaint in minutes, with each repayment, charge and reply set out in order.

Nothing has been reported about Tilt here yet. Our research shows what typically goes wrong at cash advance and credit apps in the US: a monthly subscription that keeps being charged after someone stops using the app, advance repayments taken when the linked account is low, instant delivery fees on top of an advance, advance limits that drop without a clear reason, credit line or card applications turned down, and confusion after a rename about which company is charging.

Seeing TILT FKA EMPOWER on a statement for a subscription you thought had ended? Be the first to report it: your case opens the record for the next Tilt member who spots the same line.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Tilt through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Tilt can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.