TikTok complaint: Requesting FOIA

Dear legal team

I am now taking matters further after I have been ignored for a number of weeks

This is my complaint stage one against TIK TOK and I will continue to go further should I not receive any response.

I have included my previous email which u have sent on tik tok and via two email addresses of yours.

I look forward to your response

COMPLAINT

To whom this may concern

I am writing in regards to my daughter TikTok account being deleted with no prior warning. She is mentally suffering as a result and I as her mother request temporary access so she can save her videos which she has been posting for the last 4 years. Violating your guidelines is a not clear indication as to what context was not allowed to be posted nor does it give the user time to delete the content to follow your guidelines.

There are many account which report users out of jealousy etc and then the account is permanently banned as a result. This is unjustifiable as TikTok have a duty to check the reports and to ensure they match the report. I believe this was the case in my daughters situation whereby users have been reporting (bullies from her school) and TikTok has just banned her permanently without checking the reports first.

She has been told she has 4 days to download her data into a txt zip file. This does not include her videos which is her property and belong to her. I requests under the Freedom of Information Act to inform me had her legal guardian to state what guideline she violated and why TikTok have breached their guideline by removing property that belongs to a user without their permission or warning if it had violated any guidelines set by TikTok.

Thank you